Implementation of PRIMUS. Numerous initiatives were implemented in 2021: Global market leader: Schenker Ventures was established to drive innovations in the logistics and supply chain industry. Founders and start-ups are supported with capital and industry knowledge. The network was further expanded, for example by beginning construction of the
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We kindly ask Media representatives and journalists to contact the press office. If you have any suggestions, questions, praise or criticism on other railway issues (passenger transport, stations, etc.), please contact the Customer Dialogue. Your contact partners
DB Group is a leading provider in the mobility and logistics sector, and primarily consists of the integrated rail system and the two major international subsidiaries DB Schenker and DB Arriva. The integrated rail system includes our passenger transport activities in Germany, our rail freight transport activities, the operating service units
Implementation of common good-oriented infrastructure. With regard to the common good-oriented infrastructure, the Federal Government’s coalition agreement stipulates the following: “The infrastructure units (DB Netz, DB Station and Service) of Deutsche Bahn will be merged within the Group into a new,
This is what Lufthansa Express Rail offers you: a ticket to the world of DB and Lufthansa. Travel quickly and conveniently by train from many German railway stations to Frankfurt Airport and, with optimal transfer times, arrive for your departure flight seamlessly. Simple, fast, and comfortable. And even if there should there be a delay, thanks
Commuters queue at a helpdesk of German rail operator Deutsche Bahn at Berlin's Hauptbahnhof main railway station on August 11, 2021. via the customer's own account in the Bahn app or on bahn
CUSTOMER SATISFACTION (RAIL IN GERMANY) Customer satisfaction DB Long-Distance (SI) Target: >80 2024 >81 2020 80.2 2019 76.5 2018 77.1 2017 77.2 2016 76.7 Customer satisfaction DB Regional (SI) Target: >75 2024 >74 2020 69.0 2019 66.1 2018 66.3 2017 68.1 2016 68.6 Customer satisfaction DB Cargo (Germany) 1) (SI) Target: >70 2024 >69
4. In a situation like this (and if you're sure the money was charged and not just "blocked"), if all attempts to resolve the issue with the seller (Deutsche Bahn) fail, you can open an official dispute with your credit card provider. Please check with your credit card issuer - every bank's/issuer's process is slightly different.
Please submit only one loss report. Describe your object as precisely as possible. Check the suggested items displayed. If your lost item is displayed, please follow the instructions. As soon as your item has been found, we will let you know. Please note that there is a handling fee for collecting or sending a lost item.
Online: via the contact form; By post: BahnCard Service, 60643 Frankfurt, Germany; By E-Mail: bahncard-service@bahn.de; OR: Simply use your customer account: Log in to your customer account via website or in the DB Navigator app. Under "BahnCard" you can find out whether you can cancel. If cancellation is possible, confirm by clicking "Cancel
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deutsche bahn customer service email
